Ambit Energy FAQs

My question is...

“I’m logged in, how do I use the Ambit Energy Customer Skill for Amazon Alexa?”
Are new Customers eligible for the Travel Rewards Program?
Are there additional fees when I get disconnected or reconnect service?
Are there any restrictions on travel?
Can I access my Ambit billing history online?
Can I enroll in paperless billing?
Can I have Ambit Energy service in my apartment?
Can I have Ambit Energy service in my apartment?
Can I set up my bill to be paid via automatic payments?
Can I still qualify for Free Energy on the Ambit Wholesale Club plan?
Can I switch to another Ambit product without penalty, like an early termination fee?
Can I use any kind of thermostat with Ambit Energy?
Can I use my Travel Rewards points for anything besides travel?
Can my deposit be waived?
Can two names be included on a bill?
Can you explain some of the terms used in the Ambit Wholesale Club EFL? 
Do I need a MyAmbit Account ID and Password to use the Ambit Energy Customer Skill for Amazon Alexa?
Do I need a MyAmbit Account user ID and password to use the app?
Do I need any special equipment to participate in Power Payback?
Does Ambit Energy offer electricity service in my state or market?
Does Ambit Energy offer natural gas service in my state or market?
Does Ambit offer any discounts?
Does Ambit offer renewable energy plans?
Does my personal account count as one of my 15 qualified Customers to earn Free Energy?
How can I add additional authorized contacts to my account?
How can I contact Ambit Energy?
How can I easily track real-time prices so I can adjust my electricity usage accordingly?
How can I lower my bill?
How can I make a payment?
How can I monitor my electricity usage?
How can I reduce my energy usage?
How can I see the usage and plan details for separate service addresses?
How can I tell what my current plan and/or energy rate is?
How can I tell what rate zone or region am I in?
How do I become an Ambit Energy Customer?
How do I become an Independent Ambit Consultant?
How do I calculate my Ambit Wholesale Club price per kWh?
How do I change or remove a payment method on file?
How do I complete the Quick Renewal?
How do I get the App?
How do I know if Ambit can offer electricity and/or natural gas at my house?
How do I know if I have a Smart Meter?
How do I know if I have a Smart Meter?
How do I redeem my travel rewards points?
How do I redeem my Travel Rewards points?
How do I renew my plan?
How do I set up the Ambit Energy Customer Skill for Amazon Alexa?
How do I sign-up to participate in Power Payback?
How do I switch my language preference to/from English/Spanish
How do I unsubscribe from emails?
How do I view my usage history?
How do I view my usage history?
How does the Guaranteed Savings Plan work?
How is my Free Energy credit calculated?
How is the bill credit for Power Payback calculated?
How is the savings calculation done?
How long does it take to switch my service to Ambit Energy?
How many Travel Rewards points do I have?
How many trips can I redeem with my Travel Rewards points?
How to find my current balance?
How was Ambit Energy started?
How will I know if I am eligible for a check under Ambit’s GSP?
How will I know if I qualified to receive a credit for Power Payback?
How will I know when I need to cut back on my electricity?
I didn’t receive notification of an energy savings event. How can I receive one in the future?
I forgot my MyAmbit password. What do I do?
I was assessed a deposit. When do I get my deposit back?
I’d like to earn a credit through Power Payback; how can I reduce my energy consumption?
I’m currently on a fixed rate plan, can my rate change over time?
I’m currently on a variable rate plan; can my rate change over time?
If I switch, will my service be affected or will I lose power during the switch?
If one of my referrals is in another state, will that still count towards my Free Energy?
In which states is Ambit Energy available?
In which states is Ambit Energy available?
Is a Smart Meter required for service?
Is a Smart Meter Required for Service?
Is Ambit Energy Services available for Commercial Customers?
Is the Ambit Wholesale Club plan the right plan for me?
Is the GSP a fixed term plan?
My service area offers both Ambit electricity and gas – how will Free Energy work?
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What are some ways that I can reduce my electricity consumption?
What are the benefits of choosing Ambit Energy as my electricity supplier?
What are tiered rate product plans and how do they work?
What can the Ambit Energy Customer Skill for Amazon Alexa help me with?
What do I need to do to receive a Quick Renewal email notice?
What does A/C Heat Shield cover?  How does it work?
What does Ambit Energy charge to switch?
What does Ambit Surge Protection cover?  How does it work?
What does Ambit Surge Protection cover?  How does it work?
What does an Ambit Energy bill look like?
What happens if I cancel with Ambit before 24 months?
What happens if I have fewer than 15 Customers?
What happens if I have more than 15 Customers?
What happens if I move?
What happens if one of my Customers becomes an Ambit Energy Consultant?
What happens if one of my referral Customers earns Free Energy?
What if I can’t use all my Travel Rewards points before December 31, 2018?
What if I decide the Ambit Wholesale Club is not right for me?
What if I’m having problems with the Ambit Energy App?
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Ambit Energy Frequently Asked Questions

Knowledge is a powerful tool. That’s why we’ve put together this collection of some of the most common questions we get about Ambit Energy and the way we conduct business. Please take a few seconds to see if we’ve already talked about what you need to know. If we haven’t, you can always contact us for more information.


Top Five Questions

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What are tiered rate product plans and how do they work?

An energy rate is assigned to usage buckets (tiers). As usage is received it is rated in a corresponding tier to determine the charges on your bill. The example displays how tiered rating functions. For product specific details please see your EFL.


¿Qué son los planes de producto de tarifa por nivel y cómo funcionan?

Una tarifa de energía es asignada a categorías de consumo (niveles). A medida que la información de consumo es recibida es clasificada en un nivel correspondiente para determinar los cargos en su factura. El ejemplo muestra cómo funcionan las tarifas por niveles. Para detalles específicos del producto por favor vea su EFL.

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Does Ambit offer any discounts?

Texas Customers
Yes, Ambit Energy offers you the opportunity to earn a discount through our E-Plan, which requires continued enrollment in paperless billing and automatic payment on most 12- and 24-month term plans. You can enroll in E-Plan any time using MyAmbit Account or by contacting Customer Care at (877) 282-6248.

Qualifying plans are:

  • Lone Star Plus 12
  • Texas Plus 12
  • Lone Star Basics 12
  • Texas Basics 12
  • Lone Star Classic 24
  • Texas Classic 24
  • Ambit Green Texas - 12

¿Ambit ofrece descuentos?

Clientes de Texas
Sí, Ambit Energy te ofrece la oportunidad de ganar un descuento a través de nuestro E-Plan, el cual requiere una inscripción continua en facturación electrónica y pagos automáticos en la mayoría de los planes a plazo de 12 y 24 meses. Puedes inscribirte en el E-Plan en cualquier momento al ingresar a la Cuenta MyAmbit o al comunicarte con Servicio al Cliente al (877) 282-6248.

Los planes que califican son:

  • Lone Star Plus 12
  • Texas Plus 12
  • Lone Star Basics 12
  • Texas Basics 12
  • Lone Star Classic 24
  • Texas Classic 24
  • Ambit Green Texas - 12

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How do I renew my plan?

Convenient options to renew your agreement include: Online through your MyAmbit Account or by calling Customer Care at (877) 282-6248.


¿Cómo renuevo mi plan?

Las opciones convenientes para renovar tu acuerdo incluyen: en línea por medio de tu Cuenta MyAmbit o al llamar a Servicio al Cliente al (877) 282-6248.


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What happens if I move?

If you are moving within the same service area, just give us a call and update your address. Ambit's contact information is available on our Contact Us page. If you are moving out of the area, call Customer Care or check to see if we provide energy to your new address.

¿Qué sucede si me mudo?

Si se está mudando dentro de la misma área de servicio, solo llámenos y actualizaremos su dirección. Aquí está la información de contacto de Ambit. Si se está mudando fuera del área, comuníquese con Servicio al Cliente o confirme si proveemos energía a su nueva dirección.

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Can my deposit be waived?

Yes. We can waive your deposit if can provide any of the following:

Letter of credit
This must be requested from your previous electricity provider.

Proof that you are a senior citizen
Identification showing that you are 65 years of age or older.

Proof of medical indigence
Certification letter signed by a physician that establishes you as medically indigent. You can find this document and more information at the Public Utility Commission of Texas’ income assistance page.

Proof that you are a victim of family violence
Texas Council on Family Violence deposit-waiver certification letter. The letter must be completed by family violence personnel, treating medical personnel, law enforcement personnel, a Texas District or County Attorney, the Office of the Attorney General personnel, or a grantee of the Texas Equal Access to Justice Foundation. You can find this document by contacting your caseworker or looking under forms-and-information on the Texas Council on Family Violence site.

If eligible, we ask that you submit the necessary documentation as well as a cover letter with the following information: (1) your Ambit Energy account number, (2) the name on the account, (3) the address being serviced, and (4) your contact phone number.

Please allow us up to two days to process your request.

Fax:
Ambit Energy
(877) 805-5606

Mail:
Ambit Energy
P.O. Box 864589
Plano, TX 75086

Email:
Ambit Energy Care
Careaction@ambitenergy.com


¿Mi depósito puede ser condonado?

Sí. Podemos condonar tú depósito si puedes proporcionar uno de los siguientes:

Carta de crédito
Esto debe ser solicitado de tu proveedor eléctricidad anterior.

Prueba de que eres un ciudadano senior
Identificación de que tienes 65 años de edad o mayor.

Prueba de indigencia médica
Carta de certificación firmada por un médico que establezca que tengas indigencia médica. Puedes encontrar este documento y más información en la página de ayuda de ingreso de la Public Utility Commission of Texas.

Prueba de que eres víctima de violencia doméstica
Carta de certificación de condonación de depósito de Texas Council on Family Violence . La carta debe ser completada por el personal de violencia familiar, personal de tratamiento médico, personal de fuerzas policiales, un Distrito de Texas o Abogado de Condado, personal de la Office of the Attorney General, o un cesionario de la Texas Equal Access to Justice Foundation. Puedes encontrar este documento al comunicarte con tu trabajador social o al buscar en la sección de planillas e información en el sitio de Texas Council on Family Violence.

Si eres elegible, te pedimos que envíes la documentación necesaria así como una carta de introducción con la siguiente información: (1) tú número de cuenta de Ambit Energy, (2) el nombre en la cuenta, (3) la dirección a la que se le está prestando servicio, y (4) tú número de teléfono de contacto.

Por favor permite que transcurran dos días hábiles para procesar tu solicitud.

Fax:
Ambit Energy
(877) 805-5606

Dirección Postal:
Ambit Energy
P.O. Box 864589
Plano, TX 75086

Dirección de Correo Electrónico:
Ambit Energy Care
Careaction@ambitenergy.com


Permalink to FAQ: Can my deposit be waived? →


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