Ambit Energy FAQs

Frequently Asked Questions about Alexa

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What is the Amazon Echo Dot?

The Amazon Echo product line is a family of hands-free devices with built-in speakers, controlled by your voice. Amazon Echo devices connect to the Alexa Voice Service to play music, make calls, send and receive messages, provide information, news, sports scores, weather, and control your smart home, and more. All you have to do is ask.


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What is an Alexa Skill?

Alexa provides capabilities, or skills, that enable customers to create a more personalized experience. Businesses have also set up skills that allow customers to access specific information pertaining to that company.


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“I’m logged in, how do I use the Ambit Energy Customer Skill for Amazon Alexa?”

To use the Ambit Energy Alexa Skill after it has been downloaded, start by saying “Alexa, ask The Spark…….”


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Do I need a MyAmbit Account ID and Password to use the Ambit Energy Customer Skill for Amazon Alexa?

Yes, for Texas customers your MyAmbit Account and the Ambit Energy Customer Skill for Amazon Alexa will use the same User ID and Password.

  1. If you are a current customer and already have a MyAmbit Account, use your existing MyAmbit Account User ID and Password to sync with the Alexa skill.
  2. If you are a current customer and have not yet signed up for MyAmbit Account, you can set up your User ID and password by registering online through your My Ambit Account at www.ambitenergy.com.
  3. If you have not yet enrolled with Ambit Energy, you will be able to use the Ambit Energy Customer Skill for Amazon Alexa but won’t have access until you are assigned an account number and have set up your MyAmbit Account.
  4. Once the skill is enabled and you are connected, you can start the conversation. All you have to do is say “Alexa, ask The Spark……”


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How do I set up the Ambit Energy Customer Skill for Amazon Alexa?

The Ambit Energy Customer skill can be found by searching for “Ambit Energy” on www.amazon.com or in the Amazon Alexa App.

  • Open the menu and click “skills”
  • Search for “Ambit Energy”
  • Select the “Ambit Energy” Skill
  • Click the “Enable Skill” button
  • Log in to the skill with your MyAmbit Account User ID and Password.
  • Click “Accept” on the terms and conditions
  • Start the conversation with your Alexa enabled device by saying “Alexa, ask The Spark……”


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Who can use the Ambit Energy Customer Skill?

Texas Customers with a MyAmbit Account can use the Ambit Energy Customer Skill for Amazon Alexa. Alexa functionality for Ambit’s non-Texas customers will be coming soon.


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What if I’m having problems with the Ambit Energy Customer Skill?

For any technical issues with your Amazon Echo or Echo Dot, please contact Amazon. For other questions, please contact Customer Care at 877-282-6248, Monday – Friday 8AM to 6PM (CT) or Saturday 10AM – 5PM.


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What can the Ambit Energy Customer Skill for Amazon Alexa help me with?

The Ambit Energy Customer Skill for Amazon Alexa can help you manage your account, get energy saving tips and hear some fun facts about Ambit. Below are some of the topics Alexa can discuss and what you should say to get the information:

To Hear About Say This
The Ambit Story Alexa, ask The Spark for the Ambit Story.
Jere Thompson Alexa, ask The Spark Jere Thompson.
Chris Chambless Alexa, ask The Spark Chris Chambless.
John Burke Alexa, ask The Spark about John Burke.
Laurie Rodriguez Alexa, ask The Spark about Laurie Rodriguez.
Ambit Cares Alexa, ask The Spark about Ambit Cares.
Becoming a Consultant Alexa, ask The Spark how to become a Consultant
Your Account Alexa, ask The Spark about my account.
Moving Your Service Alexa, ask The Spark how I move my service.
Your Utility Company Alexa, ask The Spark about my utility company.
Your Electric Plan Alexa, ask The Spark what plan I am on.
Your Energy Usage Alexa, ask The Spark about my usage.
Your Bill, Billing Options, or Account Balance Alexa, ask The Spark about my bill.
How to Conserve Energy Alexa, ask The Spark for conservation tips.
Payment Alexa, ask The Spark for payment information.
Promotional Offers Alexa, ask The Spark about promotional offers
Customer Support or Schedule a Call Back Alexa, ask The Spark for customer support.
The Spark's Jokes Alexa, ask The Spark to tell me a joke.


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