Ambit Energy FAQs

Frequently Asked Questions about

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Can I still qualify for Free Energy on the Ambit Wholesale Club plan?

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What if I decide the Ambit Wholesale Club is not right for me?

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What is the Ambit Wholesale Club plan?

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What is an Indexed Plan and how is it different from a variable plan?

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What is the real-time electricity market?

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Where can I find ERCOT real-time settlement prices?

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Is the Ambit Wholesale Club plan the right plan for me?

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Will real-time electricity prices always be the lowest advertised rate?

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Can you explain some of the terms used in the Ambit Wholesale Club EFL? 

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How do I calculate my Ambit Wholesale Club price per kWh?

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How can I easily track real-time prices so I can adjust my electricity usage accordingly?

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What is Ambit Cares?

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What if the calculation shows I have no savings?

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How is the savings calculation done?

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Will my rate change each month?

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Can I switch to another Ambit product without penalty, like an early termination fee?

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What happens if I cancel with Ambit before 24 months?

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What is the Amazon Echo Dot?

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What is an Alexa Skill?

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“I’m logged in, how do I use the Ambit Energy Customer Skill for Amazon Alexa?”

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Do I need a MyAmbit Account ID and Password to use the Ambit Energy Customer Skill for Amazon Alexa?

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How do I set up the Ambit Energy Customer Skill for Amazon Alexa?

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Who can use the Ambit Energy Customer Skill?

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What if I’m having problems with the Ambit Energy Customer Skill?

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What can the Ambit Energy Customer Skill for Amazon Alexa help me with?

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What is Quick Renewal?

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When will I get the Quick Renewal email?

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What do I need to do to receive a Quick Renewal email notice?

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How do I complete the Quick Renewal?

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What if the date of birth does not match?

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When will my new plan take effect?

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What is the Ambit Energy App?

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How do I get the App?

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Do I need a MyAmbit Account user ID and password to use the app?

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How can I see the usage and plan details for separate service addresses?

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What if I’m having problems with the Ambit Energy App?

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What makes Ambit Energy different from other energy providers?

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When will I see the bill credits posted on my bill?

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What are some ways that I can reduce my electricity consumption?

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Will I owe a deposit to start service?

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Will I have to get a new meter or any new equipment when I become an Ambit customer?

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Where do I find my utility account number?

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What Is a Smart Meter?

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How do I know if I have a Smart Meter?

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Can my deposit be waived?

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How do I view my usage history?

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Who do I call if there’s a service outage?

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What does Ambit Surge Protection cover?  How does it work?

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How do I become an Independent Ambit Consultant?

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How can I contact Ambit Energy?

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Why did Ambit Energy choose direct-selling?

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Will there be any interruption of service if I switch to Ambit Energy?

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Is a Smart Meter Required for Service?

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What happens if I move?

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How do I know if Ambit can offer electricity and/or natural gas at my house?

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In which states is Ambit Energy available?

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Can I have Ambit Energy service in my apartment?

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What rates and pricing plans does Ambit Energy offer?

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Will I receive a monthly bill from Ambit Energy?

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Does Ambit offer renewable energy plans?

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What does Ambit Energy charge to switch?

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How long does it take to switch my service to Ambit Energy?

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What is an ESI ID, and where can I find it?

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What should I do after I complete my enrollment?

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What is deregulation?

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What is the relationship between Ambit Energy and my local utility service?

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Is Ambit Energy Services available for Commercial Customers?

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How can I tell what rate zone or region am I in?

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Will the quality of my electricity or gas service change if I switch to Ambit Energy?

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How do I become an Ambit Energy Customer?

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How can I lower my bill?

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How can I reduce my energy usage?

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Who can access my account?

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What does A/C Heat Shield cover?  How does it work?

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What does Ambit Surge Protection cover?  How does it work?

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I didn’t receive notification of an energy savings event. How can I receive one in the future?

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When will I see the bill credits posted on my bill for Power Payback?

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How is the bill credit for Power Payback calculated?

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I’d like to earn a credit through Power Payback; how can I reduce my energy consumption?

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How will I know if I qualified to receive a credit for Power Payback?

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How will I know when I need to cut back on my electricity?

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Do I need any special equipment to participate in Power Payback?

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How do I sign-up to participate in Power Payback?

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Who is eligible to participate in Power Payback?

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What is the Power Payback program?

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How can I monitor my electricity usage?

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Can I access my Ambit billing history online?

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How do I view my usage history?

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How do I unsubscribe from emails?

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How do I switch my language preference to/from English/Spanish

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How can I add additional authorized contacts to my account?

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I forgot my MyAmbit password. What do I do?

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What is MyAmbit Account?

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Does my personal account count as one of my 15 qualified Customers to earn Free Energy?

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If one of my referrals is in another state, will that still count towards my Free Energy?

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What happens if one of my referral Customers earns Free Energy?

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What happens if one of my Customers becomes an Ambit Energy Consultant?

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What happens if I have more than 15 Customers?

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What happens if I have fewer than 15 Customers?

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My service area offers both Ambit electricity and gas – how will Free Energy work?


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