Ambit Energy FAQs

Frequently Asked Questions about Power Payback

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When will I see the bill credits posted on my bill?

You’ll receive your bill credit within three billing cycles.

When will I see the bill credits posted on my bill?

You’ll receive your bill credit within three billing cycles.

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What are some ways that I can reduce my electricity consumption?

You can set your thermostat a little higher, avoid washing and drying clothes, unplug unnecessary appliances and other household items, use ceiling fans to cool your home, and schedule meal preparation for the cooler times of the day. If you have a pool, turn off the pump. Check out Ambit resources like The Spark and MyAmbit Account for other energy-saving ideas.

What are some ways that I can reduce my electricity consumption?

You can set your thermostat a little higher, avoid washing and drying clothes, unplug unnecessary appliances and other household items, use ceiling fans to cool your home, and schedule meal preparation for the cooler times of the day. If you have a pool, turn off the pump. Check out Ambit resources like The Spark and MyAmbit Account for other energy-saving ideas.

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I didn’t receive notification of an energy savings event. How can I receive one in the future?

Make sure your email address is current by logging into your MyAmbit Account and by adding comms@ambitenergy.com to your email contact list.


No recibí ninguna notificación sobre algún evento de ahorro de energía. ¿Cómo puedo recibir una en el futuro?

Asegúrate de que tu dirección de correo electrónico esté actualizada al ingresar a tu Cuenta MyAmbit y al agregar a comms@ambitenergy.com e la lista de contactos de tus correos electrónicos.


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When will I see the bill credits posted on my bill for Power Payback?

You’ll receive your bill credit within one to three billing cycles.


¿Cuándo veré los créditos de factura de Power Payback publicados en mi factura?

Recibirás tu crédito de factura dentro de uno a tres ciclos de facturación.


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How is the bill credit for Power Payback calculated?

We compare your usage during the defined period of high electricity demand against the previous five weekday average for the same time of day. We will then multiply the number of kilowatt hours saved times the Power Payback™ discount (up to $1.00) to get the total bill credit.


¿Cómo se calcula el crédito de Power Payback?

Comparamos tu consumo durante el período definido de alta demanda de electricidad versus el promedio de cinco días semanales previos para las mismas horas del día. Luego multiplicaremos el número de kilovatio horas ahorrados por el descuento de Power Payback (hasta $1.00) para obtener el total de crédito de factura.


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I’d like to earn a credit through Power Payback; how can I reduce my energy consumption?

You can:

  • Set your thermostat a little higher

  • Avoid washing and drying clothes

  • Unplug unnecessary appliances and other household items

  • Use ceiling fans to cool your home

  • Schedule meal preparation for the cooler times of the day

  • If you have a pool, turn off the pump


Check out Ambit resources like The Spark and MyAmbit Account for other energy-saving ideas.


Me gustaría obtener un crédito por medio de Power Payback; ¿Cómo puedo reducir mi consumo de energía?

Puedes:

  • Subir un poco la temperatura en tu termostato

  • Evitar lavar y secar ropa

  • Desconectar los electrodomésticos que no sean necesarios y otros objetos de tu hogar

  • Utilizar los ventiladores del techo para enfriar tu casa

  • Programar la preparación de comida para los momentos más fríos del día

  • Si tienes una piscina, apaga la bomba


Lee los consejos que ofrece Ambit en The Spark y tu Cuenta MyAmbit para obtener otras ideas sobre ahorro de energía.


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How will I know if I qualified to receive a credit for Power Payback?

We’ll send you an email a few days after the period of high electricity demand letting you know you’ve qualified for a bill credit.


¿Cómo sé si califico para recibir un crédito de Power Payback?

Te enviaremos un correo electrónico días después del período de alta demanda de electricidad avisándote que calificaste para un crédito de factura.


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How will I know when I need to cut back on my electricity?

We’ll notify you by email or phone as soon as we are aware of a potential period of extreme electricity demand. To ensure you receive your notifications, please confirm your email or phone contact information is up-to-date in MyAmbit Account.


¿Cómo sé cuándo reducir mi consumo de electricidad?

Te notificaremos por correo electrónico o teléfono tan pronto estemos al tanto de un período potencial de alta demanda de electricidad.

Para asegurar que recibas tus notificaciones, por favor confirma que tu información de correo electrónico o teléfono esté al día en tu Cuenta MyAmbit.


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Do I need any special equipment to participate in Power Payback?

No special equipment is required other than a Smart Meter provided by your Transmission Distribution Utility.


¿Necesito algún equipo especial para participar en el Power Payback?

No se requiere un equipo especial sólo un Medidor Inteligente proporcionado por tu Empresa de Transmisión y Distribución.


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How do I sign-up to participate in Power Payback?

No sign-up is required.


¿Cómo me inscribo para participar en Power Payback?

No se requiere inscripción.


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Who is eligible to participate in Power Payback?

Texas Customers who have a Smart Meter and who have received notification of a period of extreme electricity demand.


¿Quién es elegible para participar en Power Payback?

Los Clientes de Texas que tengan un Medidor Inteligente y que hayan recibido notificación de un período de alta demanda de electricidad.


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What is the Power Payback program?

The Power Payback™ program rewards you for doing something you already want to do—lower your energy bills. You’ll also help avoid brownouts and rolling blackouts by actively managing your power usage during defined period of high electricity demand.

Here’s how it works. Before an anticipated peak demand period, we’ll notify you by email or phone. You can take steps to cut back on your electricity usage during the defined time period, and if your energy usage during that time is less than your previous five-day average for the same time of day, we’ll credit you up to $1.00 for every kWh saved.

Getting paid to save is just what you’d expect from the company that brought you Free Energy.


¿Qué es el programa de Power Payback?

El programa de Power Payback te recompensa por hacer algo que ya quieres hacer: reducir el monto de tu factura eléctrica. También ayudarás a evitar caídas de tensión y cortes de electricidad programados al administrar activamente tu consumo de energía durante períodos definidos de alta demanda de electricidad.

Así es cómo funciona.
Antes de un período de máxima demanda de electricidad, te notificaremos por correo electrónico o por teléfono. Puedes tomar pasos para reducir el consumo de tu electricidad durante el período de tiempo definido, y si tú consumo de energía durante ese momento es menor al promedio de tus cinco días previos para las mismas horas del día, te daremos un crédito de $1.00 por cada kWh ahorrado.

Recibir pago por ahorrar es lo que esperarías de una empresa que te ofrece Energía Gratis.


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