Ambit Energy FAQs

My question is...

Are there additional fees when I get disconnected or reconnect service?
Can I access my Ambit billing history online?
Can I enroll in paperless billing?
Can I have Ambit Energy service in my apartment?
Can I have Ambit Energy service in my apartment?
Can I set up my bill to be paid via automatic payments?
Can I use any kind of thermostat with Ambit Energy?
Can I use any kind of thermostat with Ambit Energy?
Can my deposit be waived?
Can two names be included on a bill?
Do I need any special equipment to participate in Power Payback?
Does Ambit Energy offer electricity service in my state or market?
Does Ambit Energy offer natural gas service in my state or market?
Does Ambit offer any discounts?
Does Ambit offer renewable energy plans?
Does my personal account count as one of my 15 qualified Customers to earn Free Energy?
How can I add additional authorized contacts to my account?
How can I contact Ambit Energy?
How can I lower my bill?
How can I make a payment?
How can I monitor my electricity usage?
How can I reduce my energy usage?
How can I tell what my current plan and/or energy rate is?
How can I tell what rate zone or region am I in?
How do I become an Ambit Energy Customer?
How do I become an Independent Ambit Consultant?
How do I change or remove a payment method on file?
How do I know if Ambit can offer electricity and/or natural gas at my house?
How do I know if I have a Smart Meter?
How do I know if I have a Smart Meter?
How do I redeem my travel rewards points?
How do I renew my plan?
How do I sign-up to participate in Power Payback?
How do I switch my language preference to/from English/Spanish
How do I unsubscribe from emails?
How do I view my usage history?
How do I view my usage history?
How does the Guaranteed Savings Plan work?
How is my Free Energy credit calculated?
How is the bill credit for Power Payback calculated?
How long does it take to switch my service to Ambit Energy?
How to find my current balance?
How was Ambit Energy started?
How will I know if I qualified to receive a credit for Power Payback?
I didn’t receive notification of an energy savings event. How can I receive one in the future?
I forgot my MyAmbit password. What do I do?
I was assessed a deposit. When do I get my deposit back?
I’d like to earn a credit through Power Payback; how can reduce my energy consumption?
I’d like to earn a credit through Power Payback; how doI know when to cut back on my electricity?
I’m currently on a fixed rate plan, can my rate change over time?
I’m currently on a variable rate plan; can my rate change over time?
If I switch, will my service be affected or will I lose power during the switch?
If one of my referrals is in another state, will that still count towards my Free Energy?
In which states is Ambit Energy available?
In which states is Ambit Energy available?
Is a Smart Meter required for service?
Is a Smart Meter Required for Service?
Is Ambit Energy Services available for Commercial Customers?
My service area offers both Ambit electricity and gas – how will Free Energy work?
What are the benefits of choosing Ambit Energy as my electricity supplier?
What does A/C Heat Shield cover?  How does it work?
What does Ambit Energy charge to switch?
What does Ambit Surge Protection cover?  How does it work?
What does Ambit Surge Protection cover?  How does it work?
What does an Ambit Energy bill look like?
What happens if I have fewer than 15 Customers?
What happens if I have more than 15 Customers?
What happens if I move?
What happens if one of my Customers becomes an Ambit Energy Consultant?
What happens if one of my referral Customers earns Free Energy?
What is a Smart Meter?
What Is a Smart Meter?
What is a TDU, and why do I get charges from them if my service is through Ambit?
What is Ambit travel rewards and how do I earn points?
What is an ESI ID, and where can I find it?
What is an “energy cost?”
What is Average Billing, and how does it work? How can I sign up?
What is budget billing, and how does it work? How can I sign up?
What is deregulation?
What is MyAmbit Account?
What is the AMS meter charge?
What is the difference between variable and fixed rate plans?
What is the exact time I will be reconnected?
What is the Power Payback™ program?
What is the relationship between Ambit Energy and my local utility service?
What makes Ambit Energy different from other energy providers?
What payment options do I have if I cannot make my payment on time?
What rate zone or region am I in?
What rates and pricing plans does Ambit Energy offer?
What should I do after I complete my enrollment?
What’s a qualified Customer?
When can I expect to receive my Guaranteed Savings Plan analysis and/or refund?
When does my fixed rate plan end?
When is my bill due?
When will I see the bill credits posted on my bill for Power Payback?
When would I be charged a late fee?  What amount would be charged?
Where can I access my previous bills?
Where do I find my Ambit Energy account number?
Where do I find my utility account number?
Who can access my account?
Who do I call if I have problems with my service?
Who do I call if there’s a service outage?
Who is Chris Chambless?
Who is eligible to earn Free Energy?
Who is eligible to participate in Power Payback?
Who is Jere Thompson, Jr.?
Why did Ambit Energy choose direct-selling?
Why did Ambit Energy choose direct-selling?
Why does my invoice show Disconnect for Nonpayment (DNP) Fees when I have already paid them?
Will I be notified before my contract expiration date?
Will I have to get a new meter or any new equipment when I become an Ambit customer?
Will I have to get a new meter or any new equipment?
Will I owe a deposit to start service?
Will I receive a monthly bill from Ambit Energy?
Will my rate change when I renew my fixed rate plan?
Will my service be disconnected if I pay on the date of my scheduled disconnect date?
Will my services be cancelled once my term ends?
Will the quality of my electricity or gas service change if I switch to Ambit Energy?
Will there be any interruption of service if I switch to Ambit Energy?
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Ambit Energy Frequently Asked Questions

Knowledge is a powerful tool. That’s why we’ve put together this collection of some of the most common questions we get about Ambit Energy and the way we conduct business. Please take a few seconds to see if we’ve already talked about what you need to know. If we haven’t, you can always contact us for more information.


Top Five Questions

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What rate zone or region am I in?

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Ameren (IL)

How can I tell which Illinois Ameren Rate Zone I'm in?

To most accurately identify your Rate Zone, look in the middle of your bill next to “Electric Service Billing Detail” on page three. If you don't have a bill available, check this list of Rate Zones. To select your Rate Zone, simply click on the listed Rate Zone. As noted in your Terms of Service, Ambit Energy may update your product information and send you new details in the event your Rate Zone is entered incorrectly.

Ameren bill image


¿Cómo puedo saber en qué zona de Tarifa de Illinois Ameren estoy?

Para identificar con mayor precisión su Zona de Tarifa, busque en el centro de su factura junto a “Electric Service Billing Detail” en la página tres. Si usted no tiene una factura disponible, revise lista de Zonas de Tarifa. Para seleccionar su Zona de Tarifa, simplemente haga clic en la lista de Zonas de Tarifas. Como se señaló en sus Términos de Servicio, Ambit Energy puede actualizar su información del producto y le enviaremos nuevos detalles en el caso de que su Zona de Tarifa se haya introducido de forma incorrecta.

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National Grid (NY)

How can I tell which New York National Grid Loadzone I’m in?

To most accurately identify your Loadzone, look in the upper left hand corner of your bill under “Enrollment Information.” There is a Loadzone identified right above your account number. If you don’t have a bill available, check this list of Loadzones. To select your Loadzone, simply click on the listed Loadzone. As noted in your Terms of Service, Ambit Energy may update your product information and send you new details in the event your Loadzone is entered incorrectly.

NatGrid bill image


¿Cómo puedo saber en qué Zona de Carga National Grid de New York estoy?

Para identificar con mayor precisión su Zona de Carga, mire en la esquina superior izquierda de su factura bajo “Enrollment Information.” Hay una Zona de Carga identificada justo encima de su número de cuenta. Si usted no tiene una factura disponible, revise lista de Zona de Cargas. Para seleccionar su Zona de Carga, simplemente haga clic en la lista de Zona de Carga. Como se señaló en sus Términos de Servicio, Ambit Energy puede actualizar su información del producto y le enviaremos nuevos detalles en el caso de que su Zona de Carga se haya introducido de forma incorrecta.

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NYSEG (NY)

How can I tell which New York NYSEG NYISO Electricity Zone I'm in?

Find your zone in this list of NYISO Zones. As noted in your Terms of Service, Ambit Energy may update your product information and send you new details in the event your NYISO Zone is entered incorrectly.

How can I tell which New York NYSEG Gas Pool I'm in?

You can find your Gas Pool on this Gas Pooling Areas map. As noted in your Terms of Service, Ambit Energy may update your product information and send you new details in the event your Gas Pool is entered incorrectly.


¿Cómo puedo saber en qué Zona de New York NYSEG NYISO estoy?

Encuentre su zona en lista de Zonas NYISO. Como se señaló en sus Términos de Servicio, Ambit Energy puede actualizar su información del producto y le enviaremos nuevos detalles en el caso de que su zona NYISO se haya introducido de forma incorrecta.

¿Cómo puedo saber en qué Reserva de Gas de New York NYSEG estoy?

Usted puede encontrar su Reserva de Gas en Mapa de Áreas de Reserva de Gas. Como se señaló en sus Términos de Servicio, Ambit Energy puede actualizar su información del producto y le enviaremos nuevos detalles en el caso de que su Reserva de Gas se haya introducido de forma incorrecta.

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ConEd (NY)

How can I tell which New York ConEd Loadzone I’m in?

Find your zone on the ConEdison Zone Map. As noted in your Terms of Service, Ambit Energy may update your product information and send you new details in the event your Loadzone is entered incorrectly.


¿Cómo puedo saber en qué Zona de Carga ConEd de New York estoy?

Encuentra tu zona en el Mapa de Zona de ConEdison. Como se señaló en sus Términos de Servicio, Ambit Energy puede actualizar su información del producto y le enviaremos nuevos detalles en el caso de que su Zona de Carga se haya introducido de forma incorrecta.


Permalink to FAQ: What rate zone or region am I in? →

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What makes Ambit Energy different from other energy providers?

Ambit offers an unparalleled Free Energy Program, which Customers can use to reduce or eliminate energy charges each month, along with competitive rates and top-notch Customer Care.

We’ve kept our core values intact, and Ambit still feels like a small company even though we’ve grown to become one of the most successful energy providers in the country. In 2013, Ambit recorded revenues of more than $1 billion. A year before that, we surpassed 1 million Customers and we’re still growing.

Ambit is dedicated to being the finest and most-respected retail energy company in America, and it all starts with you – our valued Customers!

Learn more about what separates Ambit from the competition.


¿Qué es lo que hace que Ambit Energy sea diferente a otros proveedores de energía?

Ambit ofrece un Programa de Energía Gratis inigualable, el cual los Clientes pueden usar para reducir o eliminar cargos de energía cada mes, además de las tarifas competitivas y un excelente servicio al Cliente.

Hemos mantenido nuestros valores fundamentales intactos, y Ambit aún se siente como una empresa pequeña a pesar de que hemos crecido hasta convertirnos en uno de los proveedores de energía más exitosos en el país. En el 2013, Ambit registró ingresos de más de mil millones de dólares. Un año antes de eso, sobrepasamos 1 millón de Clientes y seguimos creciendo.

Ambit está dedicada a ser la mejor y más respetada empresa de energía al por menor en los Estados Unidos, y todo comienza contigo, ¡nuestro valorado Cliente!

Conoce qué es lo que distingue a Ambit de la competencia.


Permalink to FAQ: What makes Ambit Energy different from other energy providers? →

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Does Ambit Energy offer natural gas service in my state or market?

Ambit delivers natural gas to deregulated markets across the country. View our service areas.


¿Ambit Energy ofrece servicio de gas natural en mi estado o mercado?

Ambit ofrece gas natural a mercados desregulados en el país. Ver nuestras áreas de servicio.


Permalink to FAQ: Does Ambit Energy offer natural gas service in my state or market? →

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What happens if I move?

If you are moving within the same service area, just give us a call and update your address. Ambit’s contact information is available on our Contact Us page. If you are moving out of the area, call Customer Care or check to see if we provide energy to your new address.


¿Qué sucede si me mudo?

Si se está mudando dentro de la misma área de servicio, solo llámenos y actualizaremos su dirección. Aquí está la información de contacto de Ambit. Si se está mudando fuera del área, comuníquese con Servicio al Cliente o confirme si proveemos energía a su nueva dirección.


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What is a Smart Meter?

Smart Meters are newer, more advanced meters. They record your electricity or gas usage and transmit this information to your energy provider in real time. Find out more about Smart Meters.


¿Qué es un Medidor Inteligente?

Los medidores inteligentes son medidores más nuevos y avanzados. Ellos graban su consumo de electricidad o gas y transmiten la información a su proveedor de energía en tiempo real. Conozca más acerca de los Medidores Inteligentes.


Permalink to FAQ: What is a Smart Meter? →


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